Technical Customers Service Representative

Location: Chisinau, Moldova
Department: IMS

Position overview:
We are thrilled to announce a job opportunity for the position of Technical Customers Service Representative at Vetropack. We are seeking a talented and motivated individual to join our dynamic team. In this role, the Technical Customers Service Representant will be responsible to provide ongoing support to customers with respect to the use of the products (identify solutions to the problems that arise and undertake to anticipate any disputes). This is an excellent opportunity to contribute to our organization's growth and your career success.
Key responsibilities:

Internal and external contact for all customer-specific technical questions.
Monitoring and responding to possible complaints according to the stated system.
Proposing and monitoring of the improvements in the field of work and business.
Initiation of pro-active, preventive, and corrective measures with the specialist departments of the plant.
Guide the continuous improvement process and understand the verification of the related actions are increasing the customer satisfaction in reality.
Ensuring a uniform reporting system internally and externally.
Maintenance of a customer database.
Observance of customer-specific requirements and their implementation on the plant.
Cross-plant customer support for specific product groups, intercompany business and in relation to our SAM.

Requirements:

Associate degree or above in Sales, Quality, or related field.
Minimum of 5-year successful experience in customer service positions.
Proactivity towards the internal customer and proximity to the final customer.
Ability to work independently, with minimal supervision.
Exceptional communication and interpersonal skills, in order to assist clients with their requests, questions, complaints and needs.
Teamwork skills, problem solving, and proactive approach.
Ability to use software, such as SAP - QM complaints management, Microsoft Office.
Fluently in Romanian and English (B1 level is required).

Why join our team

With us, you will work on an international level. As you probably already know, Vetropack works in numerous countries across Europe. Be prepared to make many multicultural connections and work with plenty of interesting people.
This position will require a certain degree of travel. You will also be able to see a country or two along the way.
You will learn a lot, like tons. Our company invests a lot in the education of our employees, both inside and outside of the company. We recently integrated a new LMS into ourcompany.
Numerous chances for development.
Join us and be prepared to make friends for life.
We offer competitive compensation and benefits packages commensurate with experience and qualifications. Details regarding salary, benefits, and other employment-related information will be discussed with shortlisted candidates during the interview process.

If you are interested, please send your CV on hr.md@vetropack.com .

Look forward to reviewing your application and potentially welcoming you to our Vetropack family.
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