Загруженный файл CV

Languages

• Romanian (Native)
• English (Fluent)
• Russian (Fluent)
• French (Basic)
• Spanish (Basic)

Summary of Skills and Qualifications

• Work related skills: Professional user of Microsoft Word, Excel, PowerPoint, Mobi Master, Bridge, Zendesk, Elevate, Hobs.
• Soft skills: Positive, energetic, active person with a practical approach to solving problems. Sociable, responsible, honest and reliable. Strong analytical skills, self-motivated, with a high capacity to adapt to any environment. A fast learner with a go getter attitude. Excellent self-organization skills, curious and ambitious. A multitasker with a strong ability to work under pressure. Result oriented and always ready to overcome challenges. Has great interpersonal skills. Empathetic, flexible, adaptable, committed team player and always ready to help.

Work Experience

• 06.2022 – present

• 11.2018 – 06.2022

  • Credit controller – Community Fiber, UK
    • Analyzing customers account for billing issues
    • Investigating reason of debt and billing issues, communicating this to customers
    • Checking payments and allocating bank transfers for customers’ bills
    • Offering customers all required information and support
    • Chasing debt
    • Fixing bill runs
    • Reporting billing issues
    • Executing Elevate requests for any changes or updates on customers’ accounts
    • Providing training and coaching new comers

• Maternity Leave

• 07.2017 – 07.2018

  • Debt Collection Expert - Community Fiber, UK
    • Analyzed customers’ accounts for debt reason
    • Called and informed customers about debt amount in order to request the reason of missing payments
    • Offered support and recommendations to customers
    • Provided coaching and support to new comers

• 02.2017 – 07.2017

• 11.2016 – 02.2017

• 10.2015 – 11.2016

• 06.2015 – 10.2015

  • Telesales & Debt Collection Expert - Orange Moldova, Chisinau, Moldova

    • Analyzed customers’ accounts for debt reason
    • Called and informed customers about debt amount in order to request the reason of missing payments
    • Offered support and recommendations to customers
    • Communicated with customers by phone about offers, discounts or upgrades
    • Promoted best offers for customers after investigation of overcharges

  • Level 1 Commercial Support Expert - Orange Moldova, Chisinau, Moldova

    • Analyzed customers’ accounts and anticipated their request from first minutes of call
    • Performed changes in customers’ database according to clients’ written requests, partner procedures and standards
    • Accomplished all kind of tasks requested by manager

  • Level 1 Commercial Support Specialist - Orange Moldova, Chisinau, Moldova

    • Analyzed customers’ accounts during the call to find out customers’ needs or issues
    • Focused on customers’ needs and requests
    • Offered technical support
    • Provided checklists and tests monthly

  • Sales Consultant - Pacific Motors – Hyundai Moldova, Chisinau, Moldova

    • Took care of customers’ needs regarding their choice in buying a car
    • Helped customers with their choice
    • Organized test drives
    • Represented Hyundai at exhibitions
    • Has been in charge of cars park
    • Communicated with truck drivers during reception of new cars
    • Has been responsible of all selling process and documents
    • Communicate with Marketing and Service departments

Education

• 09.2010 – 06.2014
  • Bachelor’s Degree, Faculty of Marketing and Logistics, Academy of Economic Studies of Moldova